Many small to mid-sized organizations are turning to Managed Service Providers (MSPs) to help alleviate some of the strain on their internal IT resources, or take over the management of their network all together.
There are quite a few benefits to partnering with an MSP, from improved reliability to a better understanding of assets, which are all valuable in their own right. These are a few that top the list for most organizations considering some form of Managed IT Services…
So, first of all, what is ‘Managed IT Services’?
A quick Wikipedia search turns up the definition: “Managed services is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations.”
A managed services provider (MSP) is defined as “…typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they determine that the services are needed.”
If that person is a dedicated IT person, they probably don’t have the time to do what needs to be accomplished because they are constantly putting out fires. If that person has split duties (IT and Accounting or Operations, for example) they don’t have time to fully focus on either of their duties in order to accomplish what their primary job entails.
A basic Managed Service package allows your IT person to focus on what really needs to be done instead of the day-to-day maintenance and allows your split resource the ability to focus on their primary job, instead of worrying about the technology working properly.