Operations Manager
This position is responsible for the development and execution of all operations policies for eMazzanti Technologies. eMazzanti is a hands on, roll up your sleeves- type of organization that focuses heavily on getting things done. We value execution as much as strategy and measure our success by satisfied customers and delivering on our commitments.
This opportunity is for a “can do” person, who is great at prioritizing and communicating at all levels within the organization. It is a direct report to the President.
The right individual should be confident, motivated and persistent along being able to effectively communicate the purpose of the organization to all internal and external stake holders. They must be able to follow the directions of upper management and possess strong leadership and organization skills themselves. This person should have solid Microsoft Office skills along with the desire to learn new applications and methodologies.
Job Description and Requirements
• Responsible for service delivery/invoicing of all customers.
• Manage and Coordinate Engineer Training and Test Schedule
• Negotiate vendor incentives and communicate all vendor marketing programs to management and staff where appropriate
• Manage all vendor relationships
• Responsible for the marketing calendar and updates to marketing spreadsheet.
• Responsible for all office related infrastructure issues.
• Manage new employee onboarding
• Coordinate facilities for vendor and customer events
• Manage promotional item purchases and budgets
• Work with internal marketing and outside vendors to establish budgets for events
• Look for opportunities for operational efficiencies
• Coordinate customer deliveries of service parts or hardware where appropriate
• Handle ad hoc unforeseen requests for additional administrative and or marketing support.
• Coordinate and facilitate company move when appropriate.
• Handle all operational issues related to the facility where eMazzanti resides.
Qualifications
Bachelors Degree is required
• Bachelors Degree Required
• Minimum 3- 5 years prior operations experience
• Demonstrated success in building and scaling process.
• Fluent knowledge of Microsoft Office
• Effective written and oral communication skills
• Excellent customer service skills
• High level of consistent organizational skills
• Attention to detail in handling and tracking issues.
• Preferred knowledge of CRM or Service Delivery Ticketing systems
Carl Mazzanti is Co-Founder and President of eMazzanti Technologies, Microsoft’s four time Partner of the Year and one of the premier IT consulting services for businesses throughout the New York metropolitan area and internationally. Carl and his company manage over 400 active accounts ranging from professional services firms to high-end global retailers.
eMazzanti is all about delivering powerful, efficient outsourced IT services, such as computer network management and troubleshooting, managed print, PCI DSS compliance, green computing, mobile workforce technology, information security, cloud computing, and business continuity and disaster recovery.
Carl Mazzanti is also a frequent business conference speaker and technology talk show guest and contributor at Microsoft-focused events, including frequent prominent roles at the Microsoft Inspire (Worldwide Partner Conference / WPC).
Carl, a serial Entrepreneur, gives back to the community through Entrepreneur teaching engagements at Georgetown University, the company’s ocean wildlife conservation effort, the Blue Project, and Tree Mazzanti.
