New IT Guide for Business: 25 Questions to Ask When Searching for Great Outsourced IT Support
NYC metro area IT consultant, eMazzanti Technologies announces free guide to help businesses looking to reduce IT costs and accelerate growth
Hoboken, New Jersey - (Vocus) May 23, 2014 – Many small businesses are frustrated with their IT support and are looking for a better solution for their network, mobile device and computer challenges. A new guide entitled: How to Select an IT Support Company is now available free from eMazzanti Technologies, an IT support consultant for the New York City area. The guide identifies 25 questions every business should answer before hiring an IT consultant and additional questions relating to mobile devices. The free guide is available for viewing or as a download at:
“Selecting an IT partner is challenging in the new mobile IT landscape. With more than a decade of IT experience and demonstrated leadership in mobile device integration, we understand what customers really want in terms of computer support,” said Carl Mazzanti, CEO, eMazzanti Technologies. “These are 25 questions to help you select the best possible IT services company. We have incorporated these customer-driven expectations into everything we do.”
Sample questions from “How to Select an IT Support Company”
The first question a small business should ask is: Am I happy? It means: Is the business satisfied with the basic IT solution it currently has or not? It usually doesn’t matter if the present solution is internal or if IT is already outsourced.
Very small businesses often get by with someone inside the company having the additional responsibility as the technology person. This may suffice for a short period of time but eventually, a build or buy decision is reached. The “Am I happy?” question is then an excellent place to start discovering the best answer for the future. “The next 24 questions serve as a business and technology guide for outsourcing IT services,” noted Mazzanti. For example:
• Do they offer predictable IT costs that include unlimited IT support for a fixed, monthly fee?
It’s easy to compare typical IT consultant hourly rates by making a few calls. However, what’s more difficult to identify is how many hours a project or repair takes. If you elect to hire an IT consultant by the hour, they should be able to give you a cost range or examples so you’re not completely surprised by the invoice. The best way to hire an IT professional is on a flat monthly fee, all-you-can-eat basis. This approach generates predictable IT costs and no surprises.
• Are they recognized by major OEMs as a top-tier IT provider?
If software and hardware manufacturers like Microsoft, HP or Xerox think highly of the IT consultant, then you can bet they are competent and well-trained. Look for credentials that include Gold Certified Partner, Mid-Market Specialist, Premier Partner, Partner of The Year, etc. Numerous IT partner recognition awards indicate a high level of competency.
Sample mobile question:
• Are they up-to-date on BYOD, mobile operating systems, and apps for business?
The IT landscape is tilting towards mobility and consistency across every device. The IT service company should be a leader in implementing mobile and tablet solutions for business.
A full version of “Business Guide: How to Select an IT Support Company,” 25 questions that will help you zero-in on a top-notch IT consultant, is available free at:
Other related resource information:
About eMazzanti Technologies
eMazzanti Technologies’ team of trained, certified experts provide 24×7 outsourced IT support to strengthen IT security, ensure business productivity and address challenges of growth, cloud computing, mobility, critical business continuity and disaster recovery demands. The consultancy has special expertise in retail, manufacturing, distribution, financial, architectural, engineering, construction, government, educational, legal services, accounting, marketing communications, and healthcare market segments, while maintaining high customer satisfaction levels. Flexible support plans range from fixed-fee, around-the-clock network management where eMazzanti functions as an extension of a businesses’ IT staff to a custom-solution provided on an as-needed basis.
eMazzanti serves the Hoboken, NJ and NYC area markets as well as regional, national and international business support requirements. The IT firm is Microsoft’s 2012 Partner of the Year and on-going Gold Partner, Microsoft Northeast Region Partner of the Year, a four-time recipient of WatchGuard’s Partner of the Year and has achieved the Inc. 5000 list for the fourth year in a row. More than 400 companies trust their IT support needs to eMazzanti Technologies. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti, Facebook: Facebook.com/emazzantitechnologies.