Thinking about hiring your own internal IT staff – think again!
by Stuart R. Crawford, V.P.
Businesses today wrestle and grapple with the thought of hiring their own technology support staff to support their daily need for IT support without fully understanding the risks and the costs associated with having their own team of technology professionals.
Business owners, C level execs and Managers are attracted to the idea of having a team or a consultant readily available within shouting distance down the hall, basically having an IT resource committed to them 24 hours a day, 7 days a week. However, many of today’s business owners across the country are not aware of the total risks their business is exposed to by electing to bring their technology support in-house.
More often than not it is purely a cost based decision, on the surface it may appear to be more cost effective to hire a consultant or employee who is committed as a full time employee. CFOs and Accounting Managers often look only at the cost of having their IT outsourced and or attracted to hiring someone for a few thousand dollars a month as part of their staff will save their company in the long run. This is not the case in reality and by having a full time employee will actually end up costing business today more in the long run.
So what are the advantages of having an IT Partner who focuses on delivering a complete managed technology solution? There are a number of immediate benefits over having a full time employee. These benefits include:
Michael Fafinski, President of Syand Corporation in Minneapolis states about the value of having a full service IT partner can bring to a company, “having a full feature IT partner eliminates the “tunnel vision” found with internal employees. Too often, employers are limited only by the expertise of their internal employees and lose opportunities to improve their business.”
Many firms that elect to go with their own in-house IT person, more often than not resent this decision down the road. What seemed like a great idea quickly turns into a huge business mistake that ends up costing them.
Randy Biggs from VACS in St. Catharines, Ontario shares “Hiring a trusted IT partners allows a company to have access to many additional certified resources without having to keep paying for their staff to get certified. I find that with hired staff, you get one of two types. One that always wants the latest and greatest that many companies cannot afford to keep up with and the second, someone who becomes complacent and only does what needs done. In either case, they aren’t looking out for the best interest of the company.”
When a company elects to retain an outsourced firm over hiring internal, they are getting service from a company who is focused on ensuring the IT needs are being addressed in the most efficient manner possible. Many trusted IT partners are focused on the bigger picture, ensuring everything is looked after in a company’s environment including:
Partnering with a trusted IT Partner brings value to any business no matter what the size, what makes more sense to you? Limiting the knowledge, options and having to deal with people challenges such as complacency and boredom or expanding available options by having a wonderful relationship with a trusted IT partner who understands what business needs to grow, increase profits and the importance of the right technology solution.
Carl Mazzanti is Co-Founder and President of eMazzanti Technologies, Microsoft’s four time Partner of the Year and one of the premier IT consulting services for businesses throughout the New York metropolitan area and internationally. Carl and his company manage over 400 active accounts ranging from professional services firms to high-end global retailers.
eMazzanti is all about delivering powerful, efficient outsourced IT services, such as computer network management and troubleshooting, managed print, PCI DSS compliance, green computing, mobile workforce technology, information security, cloud computing, and business continuity and disaster recovery.
Carl Mazzanti is also a frequent business conference speaker and technology talk show guest and contributor at Microsoft-focused events, including frequent prominent roles at the Microsoft Inspire (Worldwide Partner Conference / WPC).
Carl, a serial Entrepreneur, gives back to the community through Entrepreneur teaching engagements at Georgetown University, the company’s ocean wildlife conservation effort, the Blue Project, and Tree Mazzanti.
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