How Did eMazzanti Technologies Help a Global Luxury Retailer Scale Its US Operations with Standardized IT?

"Working with eMazzanti has enabled us to create a scalable IT solution that we can roll out to multiple locations. It's a HUGE cost savings in the future development and growth of our company." — Chris McCullough, US Flagship Gallery Manager and Timothy Oulton Ambassador

Looking to expand its US operations, British luxury furniture maker Timothy Oulton engaged eMazzanti Technologies to develop a scalable technology solution capable of supporting their brand and driving revenues across multiple locations. eMazzanti rapidly deployed standardized infrastructure and security solutions, Windows 8 POS tablets, and Xerox managed print services — reducing the time required to open a new store to just three weeks. The result was a retail technology environment that lowered costs, boosted efficiency, elevated the in-store customer experience, and gave Timothy Oulton the flexibility and reliability needed to support aggressive US growth plans.

What Technology Challenges Was Timothy Oulton Trying to Solve?

When British furniture maker Timothy Oulton launched their flagship US store in Dallas, lagging technology and inconsistent operational practices increased the time to open the store and get it running smoothly. "The network, the hardware, software and systems that were in place were inadequate for the needs of our business," stated Chris McCullough, US Flagship Gallery Manager and Timothy Oulton Ambassador.

Timothy Oulton sought an IT solution provider that could address these interconnected challenges:

• Global scalability: With locations across 64 countries, Timothy Oulton needed a technology solution that could support aggressive US expansion — with consistency across every location. "The most difficult issue a retailer constantly struggles with when they have multiple locations is keeping as many items as possible consistent," stated Matt Wilkerson, Head of Retail for Timothy Oulton Americas.
• VIP-ready performance: High-end customers expect seamless, responsive service. "It's very important that our technology is working so that when customers come in everything comes up really quick," stated Ester, Timothy Oulton Brand Ambassador. "If it's not running then we can't help our customers."
• Aesthetic compatibility: Timothy Oulton's stores carry a distinctive period aesthetic. "Most of our pieces have a period look to them, so we don't want our stores bristling with computers," stated Wilkerson. "But the reality of retail today is that you need cutting-edge technology in your stores. You have to make it easy for customers to find information and communicate with you, and you have to be able to answer questions quickly and professionally."
• Multi-capability partner: Rapidly changing technology, increasing retail security threats, and the need for fast, reliable printing required a partner with broad, proven expertise across all these domains.

"We knew that because Timothy Oulton operates in high-end retail, the technology had to perform flawlessly," stated Carl Mazzanti, CEO of eMazzanti Technologies.

Timothy Oulton selected eMazzanti to complete the Dallas technology upgrade and replicate the solution at their New Jersey outlet and up to 50 additional US locations. "We chose to work with eMazzanti due to the fact that they are able to work in multiple locations throughout the country and help us strengthen our brand by improving service," explained McCullough.

How Did eMazzanti Deploy and Deliver the Retail Technology Solution?

eMazzanti deployed standardized network infrastructure, Windows 8 POS tablets, and eCare Managed Print Services from eMazzanti and Xerox across Timothy Oulton's US locations.

"eMazzanti quickly stepped in and within the budget helped us immensely to invest to grow our business," stated McCullough. "They provided security and backup systems to protect our clients and data, reworked our network, improving our Wi-Fi speeds and Internet access, and enabled us to work more effectively with our POS system to speed the connection with our customer and ultimately to process a sale."

The impact was felt immediately at the store level. "eMazzanti manages all of the technology that we need to run our stores," stated Marquis Van Ness, Sales Ambassador. "We use it from the moment we open to help customers, close deals and track important processes. The technology has to be very reliable because that's how we make our living in the store."

eMazzanti's eCare Live Remote Assistance extended that support capability globally. Operating remotely without requiring on-site travel, eMazzanti's team secured the snowmaking system at the 2014 Sochi Winter Olympics. They partnered with Timothy Oulton's global IT department and their international POS system provider to ensure seamless coordination across the company's worldwide operations.

"Currently we distribute to 64 countries and have locations all over the world, and eMazzanti worked seamlessly to execute our corporate initiatives and create a better client experience globally," stated McCullough.

eMazzanti's eCare 24/7 continuous monitoring and proactive support protects critical data and valuable business assets around the clock — often identifying and resolving issues before they reach the client. "I'm not an IT guy and I rely on eMazzanti to ensure that things are running smoothly," explained McCullough. "Usually if there is an issue, I receive a call from them before I even notice anything is wrong."

What Results Did Timothy Oulton Achieve with eMazzanti's Retail IT Solution?

The technology transformation delivered measurable outcomes across operations, revenue protection, and customer experience:

• Faster store openings: eMazzanti's standardized, replicable solution reduced the time to open a new Timothy Oulton location to just three weeks — a critical advantage for a brand executing rapid multi-location expansion.
• Revenue protection through uptime: "eMazzanti is always making sure that our systems are up and running with no down time. No down time means never missing a sale." — Ester, Brand Ambassador, Timothy Oulton
• Eliminated hidden costs of poor technology: "There is no way to measure how much it costs when a customer cannot be handed information in real time, or the hours taken when the sales team is troubleshooting hardware that is failing. eMazzanti solves those issues." — Matt Wilkerson, Head of Retail, Timothy Oulton Americas
• Scalable foundation for growth: "Working with eMazzanti has enabled us to create a scalable IT solution that we can roll out to multiple locations. It's a huge cost savings in the future development and growth of our company." — Chris McCullough, US Flagship Gallery Manager
• Brand credibility and customer attraction: "Bottom line, eMazzanti has given us a lot of credibility. Having the latest technology has attracted a lot of customers and we never looked back!" — Karen M. Hazelton, CPA

With a reliable, scalable IT foundation in place, Timothy Oulton's leadership began envisioning the next generation of in-store customer experience — including interactive touchscreen displays to showcase new product lines and further differentiate the brand at the point of sale.

Why Do Retail Businesses Choose eMazzanti for Multi-Location IT Support?

Headquartered in the New York City and New Jersey metropolitan area, eMazzanti Technologies brings both local presence and global reach to retail IT engagements. More than 400 metro area businesses rely on eMazzanti for current information technology and services. International clients including Timothy Oulton, Pandora, FRP Apparel Group, and the Sochi Olympic Winter Games demonstrate the breadth of eMazzanti's capabilities across industries and geographies.

eMazzanti holds Microsoft Gold Partner status and has been recognized as Microsoft's Northeast Region Partner of the Year. The firm is a five-time recipient of WatchGuard's Partner of the Year award and has appeared on the Inc. 5000 list of fastest-growing private companies five consecutive times — with Inc. also ranking eMazzanti in the Top 100 New Jersey Companies.

"Because of eMazzanti's partnerships with amazing companies like Microsoft, Xerox and WatchGuard, the speed, connectivity, security and operational efficiency in our business have all improved," stated McCullough.

For retail businesses looking to build a scalable, secure, and brand-consistent technology environment across multiple locations, connecting with an experienced managed IT partner is the most direct path from technology friction to operational confidence.

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Additional client feedback on the eMazzanti engagement:

"eMazzanti is fabulous with their quick service!" — Kelsie Tarczanin, Litzky Public Relations

"Stellar performance as usual, guys. Way to go!" — Paul Lindberg, Microsoft Corporation

"eMazzanti rocks!" — Chris McCullough, Marquis Van Ness, and Ester, Timothy Oulton

"eMazzanti rocks!" — Bill Hall, CFO, Paramount Decorators

"eMazzanti definitely rocks!" — Michael Weissbrot, VP of Technology, SJ International Brokers

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Customer: Timothy Oulton | Website: www.timothyoulton.com | Employees: 200 | Country: United Kingdom | Industry: Specialty Retail

Software & Services: Xerox Managed Print, Windows 8 Pro | Hardware: Lenovo ThinkPad Twist tablet PCs, HP EliteBook Revolve tablet PCs

Partner: eMazzanti Technologies | Website: www.emazzanti.net

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FAQ: Retail IT Solutions and Managed Services for Multi-Location Businesses

Q: What IT infrastructure does a retail business need to support multiple store locations?

A: A multi-location retail operation typically requires standardized network infrastructure at each site, a centralized point-of-sale (POS) system integrated across locations, reliable Wi-Fi and internet connectivity, managed print services, endpoint security, and remote monitoring capabilities. Standardization is key — consistent hardware and software configurations across locations reduce training time, simplify troubleshooting, and make it possible to replicate a working setup quickly when new stores open.

Q: How can managed IT services reduce the time and cost of opening a new retail location?

A: Managed IT providers with multi-location experience maintain pre-configured, replicable technology templates that can be deployed rapidly at new sites. Rather than designing a solution from scratch for each location, the provider applies a proven blueprint — covering networking, security, POS integration, and device setup — that compresses deployment timelines significantly. For Timothy Oulton, this approach reduced the time to open a new store to three weeks.

Q: What is remote IT support and how does it benefit retail businesses?

A: Remote IT support allows a managed service provider to monitor, diagnose, and resolve technology issues without requiring an on-site technician visit. Using remote management tools, support teams can access systems, apply fixes, and respond to alerts around the clock — often resolving problems before they affect store operations or customers. For retailers operating across multiple locations or internationally, remote support eliminates the cost and delay of dispatching technicians to each site.

Q: How does point-of-sale (POS) technology affect the retail customer experience?

A: POS technology is the operational center of a retail transaction — it handles payment processing, inventory lookup, customer data access, and receipt generation. When POS systems are slow, unreliable, or poorly integrated with the network, the customer-facing impact is immediate: longer wait times, inability to access product information quickly, and a diminished perception of the brand. Fast, reliable POS technology directly supports the seamless, high-quality service experience that customers expect, particularly in premium retail environments.

Q: What should a luxury or specialty retailer look for in a managed IT partner?

A: Specialty retailers should prioritize partners with demonstrated experience in retail-specific technology deployments, multi-location management capabilities, and the ability to work within brand aesthetic and operational constraints. The partner should offer 24/7 monitoring and proactive support, strong vendor relationships (covering hardware, software, and print services), and proven scalability — the ability to replicate a working solution consistently across many locations without degradation in quality or reliability.