Return & Refund Policy 

1. Refund Eligibility 

Customers have 24 hours from the time of purchase to request a refund for any goods or services purchased through our Shopify store. 

To initiate a refund, you must email [email protected] within this 24‑hour window. 

Refund requests submitted after 24 hours will not be eligible for review. 

2. How to Request a Refund 

To request a refund, email our team at [email protected] with the following information: 

Order number 

Full name and contact information 

Reason for the refund request 

Any supporting documentation (if applicable) 

Refunds will be reviewed and processed within 5–7 business days after approval. 

3. Non‑Refundable Items 

The following items are not eligible for refunds: 

Digital services already delivered (e.g., completed consulting hours, completed configurations) 

Customized or special‑order products 

Software licenses once activated 

Downloadable digital goods 

If a service has already begun or a product has already shipped, only partial refunds may be considered at our discretion. 

4. Warranty Coverage 

All physical products sold through our Shopify store include standard manufacturer warranty coverage, where applicable. Warranty terms vary by product and manufacturer. 

For Warranty Claims: 

Contact the manufacturer directly using the warranty information included with your product, or 

Email [email protected] for assistance connecting with the manufacturer. 

Warranty claims are not handled as refunds and do not fall under the 24‑hour refund window. 

5. Exchanges 

We do not offer direct exchanges. 

If you need a different product, you may request a refund within the 24‑hour window and place a new order. 

6. Service Delivery Policy 

For services purchased through our Shopify store: 

Scheduling is subject to availability. 

If you need to cancel or reschedule a service, you must notify us within 24 hours of purchase. 

Services that have already been delivered or partially delivered are not refundable. 

7. Contact Information 

For all refund, warranty, or service-related inquiries, contact us at: 

[email protected]   

📞 201-360-4400 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].