Ransomware Recovery Services
Our 24/7 eCare SOC can start containing an active encryption event immediately, and eCare Cloud Backup keeps offsite, immutable copies of your data so there is something clean to restore from. If an attack is running right now, disconnect affected systems from the network, leave them powered on, and call us. Backed by 25+ years, WatchGuard Founding Partner status and 5x WatchGuard Partner of the Year for network containment, and 4x Microsoft Solutions Partner recognition including Azure Infrastructure for rebuilding identity and workloads cleanly, serving businesses across New Jersey and the NYC metro area.
What are ransomware recovery services?
Ransomware recovery services are a specialist engagement that contains an active ransomware attack, eradicates the malware and the attacker's access, and restores encrypted data and business operations from clean, verified backups. The work covers isolating infected systems, identifying how the attacker got in and how far they spread, resetting credentials and removing persistence, then rebuilding into a hardened environment and monitoring for reinfection.
The part most businesses underestimate is verification. Recovery is not just decrypting or replacing files, it is proving the attacker is out before you restore, because restoring into a still-compromised environment gets you encrypted again. eMazzanti contains, verifies, then rebuilds. Our 24/7 eCare SOC responds immediately, eCare Cloud Backup gives us offsite and immutable copies to recover from, WatchGuard technology handles network containment, and Microsoft and Azure expertise lets us rebuild identity and workloads cleanly rather than dragging the infection forward.
Why It Is So Hard to Recover From Ransomware Alone
In the first hours of an attack, every decision matters and information is scarce. These are the traps that turn a bad day into weeks of downtime, and they are the reason ransomware incident response needs practiced hands.
The clock is running and operations are stopped
Orders, invoicing, scheduling, and shipping all halt at once. Every hour of downtime has a cost, and the pressure to do something fast is exactly when mistakes get made.
The backups got encrypted too
If backup storage was reachable from the production network with production credentials, attackers delete or encrypt it first. Businesses often discover this only when they try to restore.
No way to know if the attacker still has access
Encryption is the last step, not the first. Without log review and identity analysis, there is no way to tell whether stolen credentials, a backdoor, or a rogue admin account is still live.
Pressure to pay with no guarantee
A countdown timer is designed to rush you. Paying does not guarantee a working decryptor, complete files, or that copies of your data are destroyed, and it leaves the original weakness in place.
Data was stolen before it was encrypted
Most modern groups exfiltrate first and then threaten to publish. That turns a technical outage into a disclosure question involving counsel, insurers, and possibly customers and regulators.
Restoring too fast and getting reinfected
Rushing servers back online before eradication is confirmed is the most common way businesses get hit a second time, sometimes within days, and the second event is usually worse.
How eMazzanti Delivers Ransomware Recovery Services
Our 24/7 eCare SOC responds immediately, eCare Cloud Backup keeps offsite and immutable copies so there is something clean to restore from, and 25+ years of WatchGuard and Microsoft work means we contain, verify, then rebuild. We never restore into an environment we have not proven is clear of the attacker.
Immediate triage and network containment
The SOC engages within minutes, isolates infected hosts, segments the network with WatchGuard controls, and cuts attacker command and control so encryption stops spreading. Systems stay powered on to preserve evidence.
Scoping the blast radius, strain, and entry point
We identify the ransomware family, which systems and shares were encrypted, and how the attacker got in. Where exfiltration or notification duties are in play, we coordinate with our incident response services team.
Eradication, credential reset, and removing persistence
Ransomware removal services here mean more than deleting a payload. We revoke attacker persistence, reset privileged and service credentials, clean up rogue accounts and tokens, and rebuild identity through e365 and Azure so nothing carries forward.
Restoring from clean, verified backups
We select recovery points from eCare Cloud Backup that predate the intrusion, scan them before they go back, and restore into a freshly hardened environment. Verified restores, not hopeful ones.
Staged return to operations with reinfection monitoring
Systems come back in priority order, with endpoint and network monitoring watching for any sign the attacker returns. Recovery sequence follows the priorities set in your disaster recovery services plan.
Hardening and post-incident review
We close the entry point, enforce multifactor authentication, separate backup credentials from production, and hand you a written review of what happened and what changed, so it does not happen twice.
“We called eMazzanti while files were still encrypting. They isolated the network that night, proved the attacker was out, and brought us back from clean backups without paying anything.”
Ransomware Recovery Services: Common Questions
What should we do first in a ransomware attack?
Disconnect affected systems from the network but leave them powered on, since shutting down can destroy evidence and sometimes keys held in memory. Then stop using the potentially compromised network for recovery communications, notify your leadership, insurer, and counsel, and call a ransomware incident response team. Our 24/7 eCare SOC can begin containment immediately while you handle the business side.
Should we pay the ransom?
Law enforcement and most security experts advise against paying. Payment does not guarantee you receive a working decryptor, that every file comes back intact, or that stolen copies of your data are actually deleted, and depending on who the attacker is there can be legal and sanctions considerations. The decision belongs to the business together with its legal counsel and cyber insurer, and our job is to make paying unnecessary by recovering from clean, verified backups.
Can ransomware encrypted files be recovered without paying?
Often yes, and the most reliable path is restoring from backups the attacker could not reach, which is why eCare Cloud Backup keeps offsite and immutable copies. In some cases free decryptors exist for older or broken strains, and shadow copies or unencrypted remnants can be recovered. No provider can honestly promise full recovery of every file, so the realistic goal is restoring your data and operations from the cleanest recovery point available.
How long does ransomware recovery take?
Containment usually happens within hours of engagement. Getting critical operations running again commonly takes days rather than hours, and full restoration of every system can run a few weeks, depending on how many systems were encrypted, how good the backups are, and how deep the attacker got. Businesses with tested backups and a documented recovery plan come back dramatically faster than those without one.
How do you make sure the attacker is really gone?
Before anything is restored we review logs and endpoint telemetry, trace the entry point and lateral movement, reset privileged and service credentials, remove backdoors, rogue accounts, and scheduled tasks used for persistence, and rebuild identity cleanly. Restored systems are scanned before going live and monitored afterward for signs of return, because restoring into a still-compromised environment is the fastest way to get encrypted a second time.
A 24/7 SOC to contain it, immutable cloud backup to restore from, and 25+ years of rebuilding environments cleanly
Under attack right now? Get a responder on it today
Our 24/7 eCare SOC contains the attack, verifies the attacker is out, and restores your data from clean backups. If you are not in an incident, let us pressure-test your backups before you need them.
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