“Hey! Can you help me with my computer?””Do you know how to.”Boy, just walking down the hallway again and I got “hall-jacked”. No, that’s not a terrorist thing. That’s when you walk down the hall and someone stops you for help on your computer or asks about the server or network.
But it gets worse. “Ok, now I can’t fix it. I’ve got to call eMazzanti Technologies and talk with the Help Desk. They sure are helpful, but this isn’t a critical thing. I wish eMazzanti Technologies had any easy and fast way to get a service ticket open.” Well we do.
eMazzanti Technologies has implemented a new service for our clients. It’s called an email connector. While most of you know you can call eMazzanti Technologies and speak with the Help Desk or call Dispatch and let them know you need assistance, did you know that you can also send to a specific email address and get some help?
Not only can you get an engineer scheduled, but you can have the help desk call you back or get sales help. All you have to do is send an email to email@example.com and eMazzanti Technologies service software will automatically create a service ticket, notifying dispatch that you are in need of assistance.
Non-urgent issues can be handled efficiently and completely using this service. You can even ask for sales help and the ticket will be forwarded to your Account Manager for action. You can then log on to our service portal with your password to track how each and every ticket is being handled.
Do you have a question about past service tickets? Logging in to the portal can show you all the tickets created for your company, see what was done and how much time was actually spent on each item.
Ok, you say “What’s this going to cost me?” Well, that’s even better news. It costs you nothing. The access, ticketing and portal are at no cost to you. All they require is that you send an email to firstname.lastname@example.org and your account login, password and a shortcut for your desktop will be emailed to you within 24 hours!!!
eMazzanti Technologies is trying to make it as easy as possible for you to request assistance and we believe this new tool can be a great timesaver!!