The Tale of Two Dogs
A reminder about the benefits of positive reinforcement
Used with permission of Joel H. Weldon Associates, Inc.
As a first time dog owner, he failed. He would call, “Ginger!” but Ginger wouldn’t respond. She continued wandering and sniffing bushes, as dogs are wont to do, and only return when she wanted to, which was neither soon nor quick enough to suit him. And when she did come back, he was furious. He would grab her collar, shake her and yell, “BAD dog! You come when I call!” But she gradually became even less inclined to respond and he grew more frustrated, until one day he left the dog on a friend’s farm where she could run free.
Enter dog number two—Dusty. By now our friend, the misguided dog-lover, had matured such that he remained calm even when Dusty ignored his commands. He just waited until Dusty did respond, then he lavished praise and affection upon her. He would hug her and pat her and say, “GOOD dog, Dusty!” Thus Dusty quickly learned that being obedient was a pleasant experience, and she became an exceptionally obedient dog, which made her master a happy dog-owner.
The difference? It wasn’t the dogs. It was the way they were treated—one negatively, one positively. And if positive reinforcement worked with Dusty, wouldn’t it be equally effective with people?
Behavioral scientists answer that question with an emphatic YES, saying that when a person does something and is immediately rewarded, he or she will tend to do it again—consciously or unconsciously seeking further positive reinforcement.
You can test this theory by asking yourself how you feel when someone tells you . . .
“Your report to the committee was excellent. Thanks for being so complete, yet so concise.”
Your office is a haven for the confused. It’s always so neat and well-organized.”
“Your quick action saved that account. We’re grateful to you.”
How do you feel? Naturally, you feel pleased and proud. You feel more commitment to those who recognized and rewarded you for your effort —and your inclination is to work even harder.
That’s nothing profound, of course. You’ve known about the benefits of positive reinforcement all your life. But now that you’ve been reminded of them…
Here’s what you can do:
Look for opportunities to give positive reinforcement. If a loved one doesn’t keep in touch as often as you’d like, don’t complain. Instead, wait until he or she does call, then say, “It’s great to hear from you! Your phone calls brighten my day!”
Next time you watch a football game, notice how teammates pat, hug and praise each other when they perform well. Likewise, whenever those on your “team” perform well, give them the positive reinforcement they deserve.
Timing is important. Be quick about it! Saying to your mate, “You looked wonderful last Thursday night,” is of no value.
And don’t forget yourself. Actress Ruth Gordon said, “An actor has to have compliments and positive reinforcement. If I go long enough without getting a compliment, I compliment myself and that’s just as good—because at least then I know it’s sincere!
Carl Mazzanti is Co-Founder and President of eMazzanti Technologies, Microsoft’s four time Partner of the Year and one of the premier IT consulting services for businesses throughout the New York metropolitan area and internationally. Carl and his company manage over 400 active accounts ranging from professional services firms to high-end global retailers.
eMazzanti is all about delivering powerful, efficient outsourced IT services, such as computer network management and troubleshooting, managed print, PCI DSS compliance, green computing, mobile workforce technology, information security, cloud computing, and business continuity and disaster recovery.
Carl Mazzanti is also a frequent business conference speaker and technology talk show guest and contributor at Microsoft-focused events, including frequent prominent roles at the Microsoft Inspire (Worldwide Partner Conference / WPC).
Carl, a serial Entrepreneur, gives back to the community through Entrepreneur teaching engagements at Georgetown University, the company’s ocean wildlife conservation effort, the Blue Project, and Tree Mazzanti.
