“Partnering with eMazzanti has been transformative for TRAISR. Their expertise in Microsoft Azure and proactive approach to support have enabled us to modernize our platform seamlessly, ensuring real-time data capabilities for our municipal clients. The migration process was flawless, with zero downtime, and their cost-effective solutions have significantly enhanced our operational efficiency.”
Brian Berdel, Chief Operating Officer, TRAISR
Company Overview TRAISR, headquartered in Plymouth Meeting, Pennsylvania, offers a cloud-based, GIS-enabled platform for managing municipal operations. Their solution empowers municipalities to efficiently handle asset tracking, infrastructure maintenance, community development, and code enforcement.
- Segment: SMB and municipal clients.
- Revenue: $11,000+ in just the first month of consumption, and an additional $100 per customer that TRAISR signs up going forward, with plans to double in the coming year.
- Category: GIS and asset management solutions.
- Industry: Municipal operations and infrastructure management.
- Area: Plymouth Meeting, Pennsylvania, with potential for national expansion.
- Technology Used: Microsoft Azure, SQL Server, geolocation tools.
Customer Situation TRAISR faced several operational challenges prior to engaging with eMazzanti Technologies:
- Outdated, on-premises systems that were three or more versions behind current Microsoft technologies.
- Integrations to Azure A.I., Scalability or Elasticity, price efficiency, and partner engagement with eMazzanti Technologies.
- High costs associated with legacy infrastructure, coupled with budget constraints for modernization.
- A need for high availability, security, and real-time updates to ensure uninterrupted municipal operations.
Business Challenge TRAISR needed a technology partner capable of:
- Migrating outdated systems to a scalable, modern cloud platform.
- Delivering cost-effective solutions without increasing overall IT budgets.
- Enhancing operational efficiency and enabling real-time data management.
- Reducing security risks and ensuring system availability during critical operations.
- Supporting their growth as a leader in municipal asset management.
- Helped integrate authentication, security gateway, Multi-Factor Authentication, Servers, messaging platform interaction, group email sending, and more.
Use Case TRAISR’s platform required modernization to better support municipal clients:
- Transition from legacy systems to Microsoft Azure for scalability and flexibility.
- Implementation of proactive monitoring and 24/7 support to ensure operational continuity.
- Integration of geolocation and asset management tools for real-time tracking.
- Reduction in operational costs without compromising quality.
- Used eMazzanti Technologies eCare Service from the Microsoft Marketplace listing
Business Impact
- Cost Savings: Reduced operational costs by 20-30% through optimized Azure consumption and thin provisioning.
- Efficiency Gains: Achieved zero downtime during migration and operations.
- Operational Improvements: Real-time asset management reduced inefficiencies and enhanced decision-making.
- Scalability: Elastic provisioning ensured resources met demand surges without overprovisioning.
- Customer Satisfaction: Delivered exceptional support, resolving issues within 90 minutes with no disruptions.
Solution
- Solutions Provided:
- Migrated systems in a timely manner to Microsoft Azure for scalability.
- Implemented SQL replication, geolocation, and thin provisioning.
- Introduced 24/7/365 proactive support with zero downtime with eCare
- Enhanced security and reduced attack surfaces.
- Delivered modernization with no additional cost beyond Azure consumption.
- Technology Used: Microsoft Azure, SQL Server, Windows Server 2025
Why We Won
- Proven expertise as Microsoft SMB Worldwide Partner of the Year.
- Exceptional operational efficiency tailored to small and medium-sized organizations.
- Deep understanding of municipal needs and challenges.
- Scalable solutions delivered with enterprise-grade quality at SMB-friendly costs.
- Ability to deliver zero-downtime migration and exceptional support.
- Advanced specializations in Modern Work and Azure competencies.
Expansion
- Future Opportunities:
- Scaling similar solutions to other municipalities using TRAISR.
- Leveraging the success with TRAISR to attract GIS-focused organizations.
- Potential Growth Areas: Cross-sell additional Azure services or advanced AI solutions for municipal operations.
