IT SUPPORT SERVICES
You do your business, we take care of the rest
Your business relies on technology in a thousand different ways. If something goes wrong, operations come to a screeching halt. Don’t leave your business or your customers hanging and your staff scrambling!
Keep things running smoothly with round-the-clock IT support services from eMazzanti Technologies.
Whether you need IT support in New York, a 24/7 IT specialist in New Jersey, or IT Support Services anywhere in the world, eMazzanti, your long-term partner in success, has you covered.
“Switching to eMazzanti has reduced our IT costs by half. I can budget it and not worry about the bill at the end of the month. I count on them as a true partner running the IT department while I focus on running my business.”
Alec Yount
Director of Business Operations, FMB, Inc
eCare Network Management
IT Support Services 24 x 7 x 365
With eCare, you’ll always receive the IT support services you need quickly—to keep your business humming along.
Our eCare services provide 24 x 7 monitoring and support for customer servers, workstations, firewalls and other equipment as well as services including Exchange and Active Directory.
We staff a permanent helpdesk with qualified technical staff to respond to critical customer issues and ensure peace of mind.
Packages
To help your business achieve its goals, we created eCare, our family of managed services packages.
Indeed, we obsess over providing the best IT support services possible.
eCare Basic
Call for help when you need it with eCare Basic IT support services. We will take care of all those easy-to-forget tasks that keep your tech efficient and secure, like updating antivirus software, performing regular disk cleanup and keeping your OS up to date.
eCare Premium
Receive the highest level of support and problem resolution with eCare Premium. We will proactively monitor your network for issues, and our experts will always be on hand when you need them most. This is our most popular package.
eCare Flex
Tailor your package to suit your business’s needs. With prepaid hours and the ability to adjust your package periodically, eCare Flex helps you manage your costs while receiving the same exceptional service you expect from eMazzanti.
Features
Security
- Basic
- Premium
- Flex
- Enterprise Webroot Antivirus
- Outbreak Response
- Crypto Prevent
- Spyware Management
- Ransomware Protection
- Central Antivirus
Performance
- Basic
- Premium
- Flex
- Global Policy Set
- Automated Client Upgrades
- Automated Maintenance Routines
- Temporary File Cleanup
- Automated Reboots
- Auditing / Compliance
- S.M.A.R.T. System Monitoring
- Central Management Cloud
- White Label Patching
- Regression Testing
- OS & Third Party Updates
- Patch Management
- Disk Space Analysis
Monitoring
- Basic
- Premium
- Flex
- Central Management Cloud
- End Node Alert Suppression
- Control/LogMeIn (faster response times)
- Remote Access User Accounts
- Ticketing Integrations
- Hardware Asset Management
- Software Asset Management
- Warranty Lookup
- Event Monitoring
- Up Time Analysis
- Reporting
- Cloud Management Portal Access
Expert Consulting
- Premium
- Flex
- 24/7 Help Desk
- Service Level Agreement
- Network Monitoring and Notifications
- Proactive Network Maintenance
- Documentation and Reporting
- Backup Monitoring
- Performance Monitoring
- Global improvements w/Fleet
eCare Compliance
Network devices like switches, routers, and firewalls form that vital connection between your business and the cloud—and if a problem causes the network to go down, your business grinds to a halt. That interruption means lost productivity, and of course, lost revenue.
With our managed network services, your network will just work, kind of like electricity—silently and reliably functioning in the background, powering your business to do what it does best. Rely on us to:
- Spot potential issues before they affect your network
- Ensure your network is designed to support your current and evolving business needs
- Reduce the business risk associated with your network
- And much more
Business Continuity - Disaster Recovery
Zero stress and zero panic if ant occurs. That is what you will get with our expert business continuity planning and services. We cover all aspects of prevention, detection and restoration. Your organization will gain the ability to quickly and methodically recover from a disaster or unexpected and easily resume operations.
Our innovative solutions thoroughly support your business operations at all times and include:
Identifying, developing and testing operational continuity
Superior data protection services
Identifying, developing and testing operational continuity
Enhanced data and server backup, storage and recovery
Recovery of Microsoft Exchange, Windows, SQL, and file servers.
With a clear disaster recovery plan that includes people and systems to ensure business as usual, you can proactively secure your operations and data and strengthen your IT infrastructure before disaster ever strikes.
Managed Print Services
Reduce your environmental footprint while you focus on the work that matters most to you. We will take on the oversight of your document output devices and business processes and you will gain more time to focus on what needs your attention most.
Count on us to monitor and manage print assessments and optimizations, network cost control of printing environments and all aspects of the paperless office.
Consolidate the footprint of your printing devices and supply purchases
To save you time and money with ongoing process
Identify and resolve potential printing problems
Give remote workers easy and secure printing access
Set up platform and cloud-based network management and IT integration
Office Relocation
Moving is not fun, and when it involves IT network it can be downright stressful. That is where eMazzanti comes in.
We can help you with specific technology migration issues or we can execute an entire IT relocation. From dismantling your network at your old location to setting it up and getting you settled in at your new one, we have got you covered.
You can rely on us to effectively handle every aspect of your move—safely, securely and without incident.
Secure data integrity and reliability
A controlled and graceful shutdown
Coordinated disconnect and reconnect.
Zero or limited interruptions.
Data reliability and continuity of operations
Complete data backup and validation
Application integrity
Effective network refresh service
Customer Testimonials
Small Business IT Support Services
More and more, you operate your small business anytime from anywhere. Get professional IT support that keeps pace. Big enough to deliver global 24/7 service, yet small enough to know your name, eMazzanti ranks #1 in small business IT support services.
Whether you are in New York, New Jersey or anywhere in the World, we will be able to help you achieve your business goals
IT Support New York
As you know, quality matters! Get the best IT support in New York from eMazzanti Technologies, recently ranked as the #1 NYC area MSP.
“In these economic times, reducing your bill by 50% and getting substantially better service is a home run, an easy slam dunk”
Alec Yount
Director of Business Operations, FMB, Inc.
IT Support New Jersey
Get the best IT support in New Jersey from eMazzanti Technologies, a New Jersey Business of the Year.
“I needed an IT company I could depend on. So, I initiated a search through our local Chamber of Commerce to find a capable, independent IT services company that matched our customer service mindset.”
Jill Rowland
President and Owner, A+ Personnel
Other IT Support Services
Discover more productivity, savings, and security for your business
with additional services from eMazzanti.
- e365 Bundle - It Support, Security & Cloud
- Network Troubleshooting
- Email Hosting and Backup
- Video Conferencing Solutions
Bring Your Business to the Next Level
When it comes to managing IT for your business you need an expert.
Let us show you what responsive, reliable and accountable IT Support looks like.
Latest News
Insights to help you do what you do better, faster and more profitably.
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24/7 IT Support FAQ
What is included in managed IT services?
Managed IT services typically include continuous monitoring, proactive IT support, cybersecurity tools, routine maintenance, software updates, data backups, and more. These services ensure the IT infrastructure is running smoothly, securely, and efficiently—without businesses needing to worry about managing it in-house.
eMazzanti provides comprehensive managed IT services that include 24/7 IT support services, live monitoring of your systems, unlimited helpdesk tickets, cloud migration solutions, Microsoft 365 management, patch management, and threat protection. Our experts handle the entirety of your IT infrastructure, from cloud infrastructure management to remote IT support, ensuring that your business operates efficiently and securely at all times, so your team can stay focused on its core tasks.
Why do businesses need 24/7 IT support?
Businesses need 24/7 IT support to reduce downtime, respond quickly to emergencies, and protect against cyber threats that often occur outside normal working hours. With constant monitoring and immediate support, businesses can ensure their systems stay operational and secure, no matter the time of day.
At eMazzanti, we offer 24/7 IT support services with live technicians who monitor your systems around the clock. This means that any issues, from system outages to cybersecurity threats, are addressed immediately—even during after-hours. With our remote IT support, we can resolve emergencies and issues before they become problems, minimizing disruptions and ensuring your business operates without interruption.
How much does managed IT support cost?
The cost of managed IT support depends on the size of your business, the number of users and devices, and the level of services required. Most providers offer predictable pricing through a monthly subscription model.
eMazzanti offers affordable managed IT services with flat, predictable monthly rates that cover 24/7 IT support services and IT helpdesk services. With no surprise fees, unlimited support tickets, and customizable options, businesses of all sizes can benefit from enterprise-grade IT support. Our solutions are cost-effective and designed to grow with your company, providing you with business IT support that scales as your needs increase.
What does an IT helpdesk do?
An IT helpdesk provides essential troubleshooting and support for hardware, software, networking issues, email, connectivity failures, and other technical problems. It helps ensure that businesses can resolve everyday tech issues quickly to maintain productivity.
eMazzanti’s IT helpdesk services offer access to a team of certified technicians who provide remote IT support via phone, chat, or secure remote access. Our team resolves issues efficiently, often on the first call, and ensures minimal downtime for your business. We provide IT support for small businesses and large enterprises alike, offering reliable, fast solutions to users across NYC, NJ, and nationwide.
How does remote IT support work?
Remote IT support enables technicians to diagnose and fix technical issues via secure online connections, eliminating the need for on-site visits and enabling quicker resolutions.
Using encrypted remote-access tools, eMazzanti provides seamless remote IT support to connect to devices and systems across your network. Our technicians apply patches,
troubleshoot issues, and manage your IT environment—all remotely. This is particularly effective for hybrid teams and mobile workforces, as our managed IT services allow employees to work securely from anywhere. Our team ensures the IT infrastructure is always optimized and secure, allowing you to focus on running your business.
What cybersecurity tools come with managed IT services?
Managed IT services often include comprehensive cybersecurity tools to protect businesses from various threats. These typically include antivirus software, firewalls, intrusion detection, and monitoring to safeguard sensitive data.
eMazzanti integrates advanced cybersecurity solutions into our managed IT services, including endpoint protection, threat monitoring, Microsoft 365 security hardening, and MXINSPECT email protection. Our team actively monitors and manages the security of your IT infrastructure, ensuring compliance and protecting against evolving threats. We provide IT support for small businesses and enterprises, ensuring your systems are secure from cyberattacks and data breaches 24/7.
Do small businesses really need managed IT services?
Yes. Small businesses are increasingly reliant on technology for daily operations, communication, and customer service. Without a robust IT infrastructure, they risk facing downtime, data loss, and security breaches, which can be costly.
eMazzanti provides IT support for small businesses, offering cloud migration solutions, remote IT support, and business IT support to help small businesses operate securely and efficiently. Our managed IT services include cloud backup solutions, disaster recovery, and proactive maintenance to ensure business continuity. With 24/7 IT support
services, we help small businesses avoid costly downtime, protect critical data, and ensure secure operations in the face of growing cybersecurity threats.
What is proactive IT maintenance?
Proactive IT maintenance involves continuously monitoring systems, applying software updates, performing routine health checks, and addressing potential issues before they escalate. This approach minimizes costly downtime and ensures systems remain optimized.
eMazzanti provides proactive IT maintenance through our managed IT services. We monitor your IT infrastructure 24/7, automatically applying critical patches and using predictive analytics to identify and resolve potential issues before they cause disruption. Our remote IT support ensures that your systems are always running at peak performance, helping to prevent up to 90% of potential tech issues. With our proactive approach, businesses avoid downtime and maintain an efficient, secure IT environment.
How does backup monitoring help prevent data loss?
Backup monitoring ensures that your data is regularly backed up and can be restored quickly in case of a system failure, cyberattack, or accidental deletion. This service guarantees that your business’s critical data is protected and recoverable.
eMazzanti’s backup monitoring service ensures that your data backups are running correctly and are fully recoverable. We check backups daily, verify their integrity, and integrate cloud disaster recovery solutions into our managed IT services. In the event of data loss or corruption, we can restore data quickly, minimizing downtime. Whether it’s for disaster recovery or routine data protection, eMazzanti provides reliable, secure backup monitoring for businesses of all sizes.
What industries benefit most from managed IT services?
Industries that rely on secure, stable, and compliant IT infrastructure, such as retail, healthcare, law firms, education, and professional services, greatly benefit from managed IT support services. These sectors often face high compliance standards and require reliable IT systems to function smoothly.
eMazzanti provides IT support for small businesses and large enterprises in retail, manufacturing, legal, education, government, and nonprofits. Our managed IT services, including cloud computing services, cybersecurity tools, and remote IT support, ensure your business remains operational, secure, and compliant. With IT helpdesk services, we offer rapid support for industries with complex IT needs, ensuring high availability and minimal downtime for your operations.