Thank you just doesn’t seem enough for all that eMazzanti Technologies did to fix the issue we were having. Every contact with the company is handle with utmost care; always putting the customer at ease. Kudos to your employees who went above and beyond!
I run three Steven Alan stores and count on the technical expertise of the eMazzanti staff to trouble shoot problems and assist me when we have problems. But the service goes beyond just fixing the issue as the staff makes sure I understand the root of the problem and tips on trying to solve potential issues. I’m never on hold for long and if needed, they return the call in a timely manner. Scott Parsons has been particularly helpful to me.
I just want to thank you and your team — especially Scott Parsons — for a job well done. 8 days ago, Scott migrated our (Watchguard) Core X750E cluster HA pair to the XTM 515 clustered HA pair. The transition was well planned and systematic with virtually minimal downtime. My users who stayed late on the night of migration did not even notice the temporary outage at all. This modernization project gave me peace of mind knowing that (1) our branch office network and data is protected and fortified against data security threats now and in the future; (2) and…READ MORE
For Paramount Decorators, PCI Compliance was their number one priority. It was also a big undertaking but they didn’t do it alone. Take a peek at how we were able to help them keep their customer’s trust [youtube]https://www.youtube.com/watch?v=Qs6YGODghZo&list=UUMG3S9wBvL9E5jSxniEKlIg[/youtube] “We rely on eMazzanti to let us know when and where a problem may exist. Feedback on problems are immediate and they quick to get back to us with their investigation and solutions. Because they don’t waste any time, the save us time and embarrassment with customers in the store. Time and time again, they perform above and beyond any of our expectations. They…READ MORE
It has been five years now that we have been using eMazzanti for all of our IT requirements. Though we are not one of their big clients, we have always been treated as if we are their major customer. Their knowledgeable technical support staff is always quick to respond to all our needs. I had dealt with different providers prior to eMazzanti but no one compares to the impressive response time that we get from them – 24/7. They are very quick in identifying problems and providing an expert resolution to the issues.
We have been working with eMazzanti for years now and their continued efforts to provide an extremely proficient, competent and friendly staff are an integral part of their success. Their trustworthy partnership has been invaluable. Everyone should seek their services! A special shout out goes to Alex Brynes, for consistently going the extra mile to resolve issues in a timely, efficient manner all the while making the experience seemingly painless for his clients. Thank you ALL for your hard work, just know it does not go unnoticed! A million thanks on behalf of POS Support at PANDORA Jewelry – North…READ MORE
eMazzanti is an industry leader and continue to provide us with new technologies that drive efficiencies in our business.
Our experience with eMazzanti has been very positive. The technicians who have serviced our equipment have been great – knowledgeable, dependable, prompt, and personable. They always made sure the work was done at a more than acceptable level. They gave us the opportunity to ask questions, and they made sure all of our concerns were addressed. It is a pleasure to work with eMazzanti. Lawrence & Rachel Penn
After our System Administrator left, we had a problem with our exchange server. As always, the eMazzanti support was accurate and effective. Jonathan, who worked on the case, found the solution quickly and best of all, he followed up a few days later to assure there were no further problems. Thanks again Jonathan.
Stellar performance as usual, guys. Way to go!