Case Studies

Camera Retailer Focuses on Improved Customer Service with Windows 7

Camera retailer and imaging specialist Bergen Country Camera (BCC), Westwood, New Jersey, is a photography resource for its customers that range from top-level pros to novice shutterbugs. However, because customer needs vary as well as in-store traffic volume, sales personnel access to online resources, company directories and reports was limited to those behind the desk. eMazzanti Technologies, a Microsoft Gold Certified Partner, designed a solution using Windows 7 that has brought enhanced functionality and information access to the sales floor, improving staff productivity and customer service.

Read More »

SoupMan Finds a Key Ingredient for Business Growth

Soup Kitchen International wanted to implement a technology architecture that would keep it connected to its growing family of franchisees. With the help of Microsoft Gold Certified Partner, eMazzanti Technologies, it discovered that Windows Server® 2008 would work seamlessly with its disparate business-critical applications. Deploying it has improved operational efficiency, has increased employee productivity, and has become part of the company’s for growth.

Read More »

Photo Firm Enhances Customer Service and Clips Costs Through Server Virtualization

Bergen County Camera needed to update its aging computer environment, improve server management, and free time to focus on customer needs. They chose to upgrade from Windows Server® 2003 to Windows Server 2008 as they were well versed in the use of Microsoft® technologies. After a successful deployment, the organization observed reduced application deployment time, improved server management, and increased end-user productivity.

Read More »

New OS Enhances Document Handling and Searches for Law Firm: Flowers and O’Brien LLC

“Federated Search saves us spending $20,000 in proprietary search solutions and makes us more competitive with the big firms.” –Kerry Flowers, Partner, Flowers and O’Brien LLC Founded in 2006, Flowers and O’Brien has five employees and seven computers. Though it’s not surprising it has an abundance of paperwork, it’s the form and increased quantity that is challenging law firms i.e. electronic documents or edocuments. The ease of creating edocuments and case complexity has combined to increase total volume while the ability to navigate and analyze the information has lagged behind. FNO Law is constantly searching for better solutions to this

Read More »

New OS Provides More Speed and Layers of Defense for Web Security Firm: MXINSPECT

“The way we manage costs is through speed, so we look for any tool that will increase the productivity of our staff. The Aero features, like Snap, Shake, Peek, Pinning and Jump-Lists do just that.” -Jennifer Shine, Chief Technical Officer, MXInspect As a web security firm, MXINSPECT is ultimately selling trust. “Companies are becoming increasingly sensitive to online threats—viruses, spam and malware,” noted Jennifer Shine, MXINSPECT CTO. “We’re there to address threats before they cause problems. People pay us to work out the details.” The managed service that MX offers has evolved to include a mobile workforce of over 40 reps.

Read More »

Sports Firms Looks to New Operating System to Pump-Up Productivity: Gamewear

“The number one biggest attribute of Windows 7 is increased speed; I’d estimate it is up to 30 percent faster. We upgraded to 64-bit to take advantage of the additional power.” -Frank Cerullo ,GameWear, Inc. , Chief Executive Officer GameWear’s famous bracelets, necklaces, key chains, MP3 player cases, and cell phone cases feature every major league team. This comprises over 80 collegiate teams and an extensive cache of players. Each item is made from the same genuine leather as the ball in play, letting fans wear a piece of the game on or off the field. GameWear’s unique products are

Read More »

New OS Helps Accelerate Order Processing and Customer Support: essentialapparel.com

“eMazzanti created a custom gadget—Essential Gadget— that enables us to monitor pick, pack and ship status. It’s probably responsible for a 15 percent boost in productivity all by itself.” -Kim Hubelbank, Director of Systems, EssentialApparel.com Situation Essential Apparel is a leading online retailer of brand-name sports, lingerie and outerwear. The eight year old web firm grew as an extension of its brick and mortar stores, fundamentally doubling it size in a high competitive, price sensitive industry. Essential Apparel’s appeal is to a customer’s cultural pragmatism: great brands, great prices without wasting time and money. “We sell staples with a high percentage

Read More »

Windows 7 Enhances Productivity and Quality-of-Life for Law Firm: Dewey Pegno & Kramarsky

“The speed of the Boot and Resume features is the next best thing to instant on.” -Stephen M. Kramarsky, Partner, Dewy Pegno & Kramarsky Situation Law firm Dewey Pegno & Kramarsky is a litigation boutique servicing a growing number of high-end clients in New York City. The partners and staff of the 25-person law firm handle complex corporate and individual litigations in areas including intellectual property and securities. Most of the partners are transplants from the top five New York law firms, but have chosen to dispense top-level legal expertise to clients in a more efficient and economically attractive way. The

Read More »

Camera Retailer Focuses on Improved Customer Service with Windows 7: Bergen County Camera

“Federated Search is much more intuitive—all without having to configure it. It is really good for our sales people—right out of the box. I don’t have PC experts; I have digital camera experts.” -John Tworsky, General Manager, Bergen County Camera Customer service is the top priority of Bergen Country Camera, and the majority of that action takes place on the sales floor. “For us, improving the quality of customer service is all about efficiency and having the right information at our fingertips. The better we do, the more sales we generate and the more loyal our customers are,” said John Tworsky,

Read More »